Set up Apps
Detect all of the applications used across your organization.

Context

Blissfully uses several data sources and integrations to detect app spend and usage across all of your employees. Blissfully recommends connecting multiple integrations to ensure maximum data coverage.

What we consider an app

Blissfully maintains a broad catalog of various apps. An app can represent almost any piece of technology, our only requirement is that we have some method to uniquely identify it.
For the vast majority of apps, we use a URL as the unique identifier. However, this is not the only method. When we discover apps via a Google auth-token signature, we use the Google Client ID as the unique identifier until we are able to reconcile it to a URL. (The same is true for apps discovered via other SSO integrations such as SAML, Okta, OneLogin, etc.)

What we consider a vendor

The line between an app and a vendor is hard to precisely define. In many cases a SaaS vendor is identical to the app they sell & the service they provide (such as Blissfully!). Sometimes, a vendor is a legal entity that sells many apps and services, such as Microsoft and their vast constellation of software & service offerings. Confusingly, sometimes a vendor provides an eponymous service, and yet is also the legal entity that sells a variety of other apps and services. In order to model these various relationships, Blissfully allows for apps to belong to a "parent app" if they are owned by an entity of another name.
We define a "vendor" as any app that isn't owned by some other entity, that is to say, any app that is a "root level" app, that may or may not have children apps. Because this is the most common case, Blissfully may sometimes refer to apps and vendors somewhat interchangeably. However, in cases where clarity is required, our interface will make clear data directly attributable to an app, or data aggregated from its children.

G Suite Integration

Blissfully can on average identify 60-80% of an organization's apps through the G Suite integration (Email API and SSO).

Email API

Blissfully uses the G Suite Email API to detect invoices, bills, and subscription emails sent to users across your organization. Blissfully scans for specific billing emails from vendors within your organization's emails to identify app subscriptions, app spend and billing owners. Applications that do not send an email invoice or that have their invoice emails deleted will not be detected by Blissfully.
Blissfully also deliberately does not scan emails internal emails or any emails that are not sent from an external organization. As a result, Blissfully does not scan any emails that are sent to a Google Group at your organization. If a vendor's email are only sent to a Google Group at your organization, you may need to add an email account as a recipient for Blissfully to detect those email invoices.
Have a vendor's email invoice that Blissfully isn't detecting? Forward that email to [email protected] for us to add to our detection.

SSO

Blissfully leverages data from G Suite SSO to identify applications that employees across your organization have access to. Blissfully can identify when an individual uses their G Suite SSO to log into an application and all of the associated account permissions the individual grants to that application.
Note that Blissfully's G Suite SSO integration cannot detect usage if an individual is using email + password to log in to an application.

Accounting & Finance Integrations

Blissfully can integrate with your accounting provider or your US bank or credit card account to detect additional app spend. Apps identified through financial integrations may not have a known billing owner or have known usage. Blissfully will only surface financial data related to app spend. Learn more about the different financial integrations Blissfully has available:

Single Sign-On Integrations

Blissfully can integrate with your Single Sign-On (SSO) provider to show app usage and access across your organization. Learn more about the different SSO integrations Blissfully has available:

License Management Integrations

Blissfully can directly integrate with select SaaS applications. Track and manage licenses and understand the utilization of each application within Blissfully. Learn more about the direct license integrations Blissfully has available:

Manual Entry and Custom Apps

In the event Blissfully is unable to detect an app automatically, an app can be manually added to your organization's list of applications. Blissfully can add and track internal applications that are provisioned to employees.

Setup

If you've followed all the previous steps, most of the app setup work is already done; Blissfully has automatically gathered or pieced together key information about your apps.
While there is a lot more information you can add to or fill in for your apps, we recommend starting off with the following four. Each of the properties below is viewable as a column in the Apps table and editable via the pencil icon on the right side.

Status

Understand at a glance which tools your company is and isn't using. Our statuses reflect every stage of the vendor lifecycle. We recommend editing the default status of Unknown for all your apps. Most of your apps will be Active status, but there may be unauthorized or deprecated apps you'll want to investigate further.
New apps have the default status Unknown. We recommend reviewing the Apps table once a month for any Unknown apps, thereby uncovering shadow IT.

Renewal

Avoid another year of paying too much for a tool you never use by tracking renewals. Set the renewal date and period, then set up a reminder email for Blissfully to send a certain amount of time beforehand.

Owner + IT Admin

In Blissfully, apps can belong to an Owner and to an IT Admin. We recommend setting at least one of the two for all your apps. (They may be the same person.)
The Owner controls the business side of the app, like what to use it for and whether to renew.
The IT Admin controls the administrative side of the app, mostly granting and revoking access.
Last modified 5mo ago